Apac Support

User Agreement:
APAC Hosting provides Domain Name Registration, Web site hosting and Web based application development. All services provided by APAC Hosting may be used for lawful purposes only. APAC Hosting reserves the right to refuse service and/or access to its servers to anyone. APAC Hosting reserves the right to suspend or cancel any client's access to any portion or all of APAC Hosting services, when APAC Hosting deems that the account has been used inappropriately.

Web Hosting :
The client is responsible for programming and software uploaded to APAC Hosting's servers. APAC Hosting does not provide free Web site development, consulting, programming, or debugging services. The client is responsible for keeping a complete and current copy of Web site files as backup on a remote system (not on APAC Hosting servers). Should any data need to be recovered from APAC Hosting's backup tapes, there will be a restoration charge, on an as-available basis. APAC Hosting does not guarantee to possess the most current copy of a client's Web site.

Bandwidth Usage:
Each hosting plan includes its own bandwidth limit per month. While exceeding your limit does not affect your web site or email services, you will be charged at the rate of 6 cents per MB. Extra bandwidth can be purchased within Helm, after you sign up.

Technical support is provided via ticket system, email and phone only, preferably in that preference. The client agrees not to spam our support staff and to follow standard Internet etiquette.

System Updates :
The client understands that system updates occur in real time and as queued batch processes. For example, account passwords are currently updated as queued batch processes; therefore the update does not occur in the system instantaneously. APAC Hosting reserves the right to modify the processing times at any time without notice. If a client or APAC Hosting support personnel (when authorized by client) makes any modifications to a hosting account, the client is responsible for ensuring these updates have occurred in our system.

Illegal Activities :
Including but not limited to storing and/or distributing illegal copies of copyright software, hosting/maintaining inappropriate sites, violating trademarks and copyrights, violating International laws, selling and/or distributing illegal contraband.

Internet Abuse :
Including but not limited to: spamming - mass unsolicited emailing, posting obscene or inflammatory messages, nudity, threatening other Internet users, and spamming our support staff. Any adult content will be put off the web server as and when or system notices and the client's account will be terminated without any refunds.

Systems Abuse :
Including but not limited to using excessive CPU resources, using excessive disk space, attempting to gain access to other clients' accounts (hacking), installing continuously running programs. APAC Hosting does not censor our customers Web sites, although our policy strictly prohibits adult sites. The determination of what is adult content & prohibited, shall be made solely by APAC Hosting. Should a policy violation occur, APAC Hosting reserves the right to terminate the account without notice and the client will be held responsible for any damages to APAC Hosting's business, system, servers, connectivity, reputation, service, network, operations or equipment resulting from its actions including, but not limited to, government actions, vandalism, retaliation and claims of libel, unfair competition, infringement of patent, copyright, trademark, service mark, or other intellectual property right, violation of privacy.

Domain Name Registration :
Domain Name registration is on a first-come-first-serve basis. APAC Hosting will not be responsible for the availability of the Domain Name in the 3-4 days that it can take to register a Domain Name. In between you register a domain name through APAC Hosting web site and the time payment is received from you, it might happen that during this period the domain name is booked by some other individual or organization. In such a case APAC Hosting would not be responsible. The payment to this effect would be refunded in case the client does not want to book another domain name.

Payment Policy:
Your credit card payment will be processed securely by our credit card processor , provided by World Pay. We currently accept Visa and MasterCard and derivatives of those brands.

Server Abuse :
Any attempt to undermine or cause harm to a server, or customer, of APAC Hosting is strictly prohibited. Unauthorized use of other people's accounts or computers, APAC Hosting will strongly react to any use or attempted use of an Internet account or computer without the owner's authorization. Such attempts include but not limited to "internet scamming" (tricking other people into releasing their passwords), password robbery, security hole scanning etc.Any unauthorized use of accounts or computers by a APAC Hosting customer, whether or not the attacked account or computer belongs to APAC Hosting , will result in action against the attacker. Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, depending on the seriousness of the attack.

Unsolicited Email (Spam)
Unsolicited commercial advertisements are not allowed in e-mail, and will likely result in account suspension or cancellation. Commercial advertisements are unwelcome in most Usenet discussion groups and on most e-mail mailing lists. Inappropriate posting may result in account suspension or cancellation. See the newsgroup or mailing list's charter for whether advertising is allowed or not. "Spamming," or sending a message to many different off-topic newsgroups, is particularly unethical and will be treated as such. Sending a message, especially an advertisement, to more than five or six recipients, is by itself spamming unless the individuals have specifically requested to be added to a mailing list on that topic. E-mail is a person-to-person medium, not a broadcast medium. Upon your first Spam offense your mail will be disabled for 72 hours. Upon your second Spam offense your entire domain will be disabled for 72 hours. Upon your third offense your account with APAC Hosting will be terminated. No refunds will be given if your account is terminated for Spam.

CGI Scripts :
Each account comes with its own universal cgi-bin. You are free to use any CGI scripts you wish, however we reserve the right to disable any CGI script that effects normal server operation without prior warning. Universal CGI-BIN means you can put your .pl files anywhere in your www directory.

Abuse of SMTP Mail Server :
We only allow our clients to use our SMTP server without using any illegal techniques and any unauthorised use of our SMTP server such as spam mail is not allowed.

We currently do not allow IRC or IRC bots to be operated on our servers.

Payment Policies :
APAC Hosting reserves the right to change prices at any time, unless other terms have been agreed upon. APAC Hosting reserve the right to change its rates or pricing policy at any given point of time but the customers who have paid for their account will continue with the same pricing for their current billing cycle for which they have paid for.

Indemnification :
Customer agrees that it shall defend, indemnify, save and hold APAC Hosting harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against APAC Hosting , its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless APAC Hosting against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with APAC Hosting's server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; ( 3) copyright infringement and (4) any defective products sold to customer from APAC Hosting's server.

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